These orders follow the same merchant policies as Salty DNA. The full policy is available in English from the source below. Read the full policy on Salty DNA.
On this storefront, enter your delivery address at checkout to see available shipping methods, rates and applicable taxes before payment. There is no postal-code estimator in the cart.
Shipping & Delivery Policy
Last updated: August 13, 2026
Where we ship
We currently ship to:
-
Canada
-
United States
-
Europe (including the United Kingdom)
-
Oceania (for example, Australia and New Zealand)
Availability may vary by country and shipping method.
Free shipping threshold
Enjoy free standard shipping on orders of $200 or more before taxes and after discounts.
This offer applies to eligible addresses in Canada, the United States, Europe, the United Kingdom, and Oceania.
Shipping rates and delivery times
-
Orders under $200:
Rates are based on destination, order weight, and selected service. -
Processing time:
1 to 3 business days for packing and handoff to the carrier. -
Estimated transit times after shipment:
-
Canada: typically 2 to 8 business days, depending on location.
-
United States: typically 4 to 12 business days, plus any time required for customs clearance.
-
Europe & United Kingdom: typically 6 to 15 business days, plus any time required for customs clearance.
-
Oceania (e.g., Australia, New Zealand): typically 8 to 20 business days, plus any time required for customs clearance.
-
These timelines are estimates and can be affected by carrier delays, weather, holidays, customs processing, and remote area delivery.
Online inventory and availability
Online availability is based on live tracked inventory. A variant marked sold out cannot be ordered online. In the rare event that simultaneous purchases or a stock adjustment creates a discrepancy, we will contact you promptly and issue a full refund for any unavailable item to your original payment method.
Order confirmation, tracking, and status
-
You will receive an order confirmation email shortly after purchase.
-
A shipping confirmation email with tracking will follow once your order is on the way.
-
If your order contains multiple items, we may ship them together or in separate parcels. You will receive tracking for each parcel as applicable.
Address changes and delivery issues
Please double check your shipping address at checkout. If you need to update it, contact us as soon as possible. Once an order has shipped, changes are limited and may require a carrier intercept fee.
If a package is marked Delivered but you cannot locate it, please:
-
Wait 24 hours, and
-
Check with household members, neighbors, and around your property.
After that, contact us and your carrier so we can assist with a trace.
Customs, duties, and taxes
Orders shipped across borders (including to the United States, Europe, the United Kingdom, and Oceania) may be subject to duties, taxes, and import fees charged by customs.
These charges:
-
Are the responsibility of the recipient, and
-
Are not collected by Salty DNA at checkout.
Please check your local customs rules if you’re unsure what may apply.
Refused or unclaimed packages
Packages that are refused or unclaimed may be returned to us by the carrier. Upon receipt and inspection, we will refund the merchandise price minus any return shipping or carrier fees, if applicable.
Damaged or incorrect items
Please inspect your order upon delivery and contact us right away if an item arrives damaged or incorrect, so we can make it right.
How to contact us
Email: orders@saltydna.ca